Customer Success Specialist

You are the trusted advisor for our customers. You'll be responsible for ensuring our customers are successful with our product, from onboarding to renewal.

Responsibilities

• Manage the entire customer lifecycle, from onboarding to advocacy.
• Proactively engage with customers to ensure they are getting the most value from our product.
• Serve as the primary point of contact for customer questions and issues.
• Gather customer feedback to help inform our product roadmap.
• Create and maintain help documentation and other support resources.

Qualifications

• 2+ years of experience in a customer success, account management, or support role in a SaaS company.
• Excellent communication and interpersonal skills.
• A passion for helping customers and a strong sense of empathy.
• Problem-solving skills and the ability to think on your feet.
• Experience with help desk software (e.g., Zendesk, Intercom) is a plus.